How billing works
Paid plans are subscriptions, charged monthly or annually in advance. Each renewal grants that period’s credits to your workspace. An annual plan grants twelve months of credits at once.
Credits pay for the work behind each build and change. Editing your app yourself, downloading it, and undoing a change never use credits.
Free welcome credits are granted once per workspace and have no cash value.
Cancelling
You can cancel at any time from your account. Cancelling stops future renewals; it does not end the period you have already paid for.
You keep the credits already granted to your workspace, and you keep access until the end of the paid period.
When we refund
We refund in full if we charged you in error, charged you twice, or took payment after you cancelled.
If a fault on our side prevented you from using credits you had paid for, tell us and we will restore the credits or refund the unused portion.
Within 14 days of a first subscription payment, if you have used none of that period’s credits, we will refund it on request.
When we do not refund
Credits that have already been spent on generating or editing an app are not refundable, because the underlying work has been performed. This includes work on a build you later stopped or discarded, where the work had already run.
We do not refund unused credits at the end of a period simply because you did not use them, and we do not refund partial periods after the 14 day window above.
These limits do not affect statutory rights you have where you live. If consumer law in your country gives you a stronger right, that right applies.
Price changes
If we change the price of a plan you hold, we will tell you before the change takes effect so you can cancel before renewing.
How to ask
Email [contact@promptbuild.dev] from the address on your account with the charge date and amount. We aim to answer within five working days and to return approved refunds to the original payment method within ten working days, subject to your bank.